Key Responsibilities: Stakeholder Engagement:
Collaborate with Account Leaders and Delivery Managers to understand operational challenges and improvement opportunities.
Problem Analysis & Solution Design:
Analyze current processes, identify inefficiencies, and propose automation or optimization solutions using internal platforms (e.g., Power Platform, M365 Copilot, etc.).
Business Case Development:
Create compelling business cases with ROI analysis, cost-benefit evaluation, and risk assessment to support project initiation and funding.
Project Initiation & Governance:
Drive the approval process with internal governance teams, ensuring alignment with compliance, audit, and transformation goals.
Tool & Platform Enablement:
Leverage internal tools and digital assets to design and implement scalable solutions that enhance delivery and operational performance.
Performance Tracking & Reporting:
Define KPIs, track project outcomes, and report progress to leadership and stakeholders.
Key Skills & Qualifications:
Proven experience in business analysis , process improvement , or digital transformation within a BPS or shared services environment.
Strong understanding of operational metrics , efficiency levers , and cost optimization strategies.
Ability to translate business pain points into technical or process solutions .
Experience with Microsoft Power Platform , M365 Copilot , or similar internal automation tools.
Excellent skills in stakeholder management , communication , and influencing across cross-functional teams.
Proficiency in creating business cases , financial models , and project charters .
Familiarity with compliance , audit trail , and governance frameworks .
Bachelor's degree in Business, Operations, or related field; MBA or equivalent is a plus.
Preferred Attributes:
Experience working in a global delivery model .Exposure to Life and Annuity Insurance or similar domains is a plus.Certification in Lean Six Sigma , CBAP , or Agile methodologies is desirable.
#LIBPO
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