Job Description

Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL) and Radio-Frequency (RF).

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We are looking for a Salesforce Administrator

Location: San Jose

This working role (4 days in the office, 1 day working from home) offers a work-life balance.

Responsibilities:

• Analyze business processes, gather requirements, and recommend enhancements to optimize workflow efficiency.
• Customize and configure the Salesforce platform to align with business requirements.
• Manage user accounts, roles, profiles, and permissions to ensure proper access control.
• Maintain data integrity by performing data management tasks, including data imports, exports, and cleansing.
• Proactively monitor and troubleshoot system issues, ensuring the smooth operation of Salesforce.
• Create and maintain reports, dashboards, and other data visualizations to provide meaningful insights to stakeholders.
• Provide user training, support, and guidance to maximize user adoption and proficiency.
• Document system configurations, customizations, and processes for reference and future maintenance.
• Collaborate with cross-functional teams, including developers, administrators, and business units, to drive successful Salesforce implementations and integrations.
• Stay updated on the latest Salesforce features, releases, and best practices to leverage new capabilities and drive continuous improvement.

Requirements:

• Bachelor's degree in BA/B.Sc. Industrial Engineering, Information Systems Management, or equivalent.
• 1-2 years of hands-on experience in Salesforce implementation.
• Salesforce certifications, such as Salesforce Administrator or Salesforce Certified Advanced Administrator.
• Thorough understanding of the Salesforce platform, including standard and custom objects, data modeling, and security.
• Proficiency in using automation tools like Process Builder, Flows, and Workflows.

• Experience with data analysis, data mapping, and data migration in Salesforce.
• Ability to gather and document business requirements and translate them into functional specifications and user stories.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with business units, developers, and administrators.
• Knowledge of sales and marketing processes is a plus.
• Familiarity with Salesforce Ecommerce, Dot, and Service Max is an advantage.

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