Job Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management,  our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Job Description

Job Summary

The Senior Analyst, Security Operations Center (SOC) is a technical leader responsible for advanced threat detection, incident response, and continuous improvement of Brightspeed’s enterprise security monitoring capabilities. Operating in a 24x7 environment, this role leads complex investigations, coordinates multi-team response efforts, and develops advanced detection and automation capabilities. The Senior Analyst mentors junior analysts, contributes to SOC strategy and roadmap development, and plays a key role in strengthening Brightspeed’s security posture through proactive threat hunting, refined detection logic, and operational excellence.

Key Responsibilities

Incident Response Leadership & Coordination

• Lead incident response efforts for high-severity and complex security events, serving as the primary technical coordinator during major incidents.
• Act as escalation point for junior analysts, providing technical guidance and decision support in real time.
• Oversee daily SOC operations, including shift management, workload distribution, and quality assurance of investigations.
• Conduct post-incident reviews and facilitate lessons-learned sessions to drive continuous improvement.
• Mentor and train junior analysts to elevate team capabilities and strengthen overall SOC maturity.

Advanced Threat Detection & Analysis

• Perform advanced threat analysis, including APT detection, multi-stage attack correlation, and deep analysis of threat actor tactics, techniques, and procedures (TTPs).
• Lead proactive threat hunting initiatives across cloud, network, identity, and endpoint environments.
• Design and implement advanced detection rules, correlation logic, queries, and dashboards in SIEM and SOAR platforms.
• Develop custom automation playbooks to accelerate investigation, triage, and containment processes.
• Evaluate and recommend enhanced SOC technologies, detection techniques, and analytic capabilities.

Strategic SOC Process & Program Ownership

• Lead continuous improvement initiatives for SOC processes, workflow automation, detection coverage, and operational efficiency.
• Develop SOC documentation including advanced runbooks, SOPs, and knowledge base articles.
• Contribute to SOC strategic planning, metrics, KPIs, and roadmap initiatives aligned with Security leadership.
• Support transformational projects such as AI-driven detection, automation frameworks, and maturing detection-as-code practices.
• Collaborate closely with Threat Intelligence, Engineering, IT, and Network teams to align detection and response capabilities with enterprise risk priorities.

Operational Responsibilities

• Monitor, triage, and analyze security alerts from SIEM, SOAR, EDR/XDR, DLP, CASB, and cloud security tools.
• Provide prescriptive remediation guidance across IT and Network operations teams.
• Document investigations, root cause analyses, and recommendations for prevention and long-term mitigation.
• Participate in a 24x7 on-call rotation, including night shifts as required, for escalated incidents.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Associate's degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training
• Experience managing cases/incidents
• Ability to think analytically
• Robust creativity and problem-solving skills
• Knowledge of technical systems and terminology
• Proficiency in threat management analysis and dissemination
• Proficiency in scripting languages
• Advanced written and verbal communication skills

BONUS POINTS FOR:

• Bachelor's Degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training
• Information Security Certification, preferred:
  • GSEC
  • Security+
  • GIAC
• Python or PowerShell scripting
• Azure Sentinel and CrowdStrike experience
• A solid understanding of networking, cyber security concepts
• Aptitude in solving problems independently
• Demonstrated problem-solving skills
• Sound decision-making ability
• Must be detail oriented, well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
• Strong analytical and time management skills

#LI-RW1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion   are at the center of our grounding belief in Being Real .  

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging  are at the center of our grounding belief in Being Real .  

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. 

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