Senior IT Helpdesk Specialist Job at McInnis Inc., Milford, CT

U0JGSFRrcGVKZVduY1F5RFVMejlIN2czTHc9PQ==
  • McInnis Inc.
  • Milford, CT

Job Description

Senior IT Helpdesk Specialist (Full-Time)  
HR & Recruiting Firm  
Location: Mostly In-person in Milford, CT, very Occasional Travel  

  • Act as the main contact for IT support requests via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.
  • Provide high-priority, professional support to leadership and executives, ensuring minimal downtime.
  • Escalate complex technical issues to senior IT management or external vendors when appropriate.

Microsoft Ecosystem & Onboarding

  • Manage and support Microsoft 365 , Teams, and user account administration.
  • Lead new employee onboarding, including account creation, device setup, and access management.
  • Develop and refine onboarding documentation and checklists to streamline the process.
  • Gain experience and expand skills in Microsoft Entra (Azure AD) , Intune , and mobile device management (MDM) systems.

Documentation & Process Improvement

  • Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.
  • Identify recurring issues and develop long-term solutions to improve system reliability.
  • Suggest and collaborate ideas for new tools, systems, and workflow improvements.

Maintenance & Security

  • Perform regular system updates, monitoring, and backups.
  • Manage user access controls and maintain compliance with IT policies.
  • (Bonus) Contribute to cybersecurity and endpoint protection initiatives.

Project Support

  • Support IT setup and system configuration for new office or client locations (occasional travel).
  • Assist in technology rollouts and adoption of new solutions.

Qualifications

Required:

  • 3+ years of IT support or helpdesk experience.
  • Proficiency with Microsoft 365 , Windows OS, and general networking fundamentals.
  • Excellent troubleshooting and communication skills, including experience supporting leadership and executive-level users .
  • Strong documentation and process improvement abilities.
  • Ability to work collaboratively in a remote, fast-paced environment.

Preferred:

  • Experience working in startup or rapidly growing business environments.
  • Familiarity with Microsoft Entra (Azure AD) , Intune , and MDM concepts, and interest in growing into these areas.
  • Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk).
  • Basic understanding of IT security best practices.
  • Bonus Skills
    • Prior experience working within restaurant, HR & recruiting, or municipal industries (bonus).
    • Experience with macOS environments (bonus).
    • Knowledge of SharePoint (bonus, not required).

Hours & Compensation  

  • Commitment: Full-time, on-site in Milford, CT, with occasional travel as required 
  • Compensation: Competitive salary (depending on experience)  
  • Comprehensive Health, Dental, & Vision 
  • Paid Time Off 
  • Sick time 
  • Holidays 
  • Life Insurance 
  • 401k Contributions 
  • Charity Matching 

Join us in this exciting opportunity to make a meaningful impact on our clients. Apply today and become an integral part of our dynamic team!  

IND126

Job Tags

Full time, Work at office,

Similar Jobs

Capital One

MBA, Investment Banking Associate - 2026 Job at Capital One

MBA, Investment Banking Associate - 2026Key Details:+ Full-time new hires will start in a two-year program commencing in July 2026.+ The two-year development program is designed as a career accelerator to foster the next generation of investment banking talent.+ Participation... 

Lincoln Transportation LLC

Semi Dedicated Step Deck Heavy Haul Class A Driver Job at Lincoln Transportation LLC

 ...Job Opening: Semi Dedicated Step Deck Heavy Haul Class A Driver Company: Lincoln Transportation LLC Job Description Lincoln Transportation...  ...a driver with a strong track record of success in heavy haul trucking. This opportunity is not a remote job, as it requires... 

St. Luke's School

School Nurse Job at St. Luke's School

 ...St. Lukes School seeks an experienced school nurse to join our community. This position is a School Year Staff role that follows the academic calendar, reports to the Director of Safety & Transportation, and joins a four-person team. The School Nurse supports the health... 

Coors Distributing Company

Class A Delivery Driver Job Job at Coors Distributing Company

Class A Delivery Driver JobSafely and efficiently deliver the companys products (cases and kegs) to retail accounts from a commercial...  ...).a. Navigate the city by reading addresses or utilizing a map.4. Present a professional attitude and appearance.5. Execute... 

Denver Freightways Express, Inc.

Class A Local Delivery Driver Job Job at Denver Freightways Express, Inc.

 ...Endorsement?NoDoes the driver need to have a Doubles/Triples Endorsement?NoDoes the driver need to have a Passenger Endorsement?NoFelonies?5-10 yrsDui?5-10 yrsTraffic tickets allowed in the last 3 years?1Any at fault accidents allowed in the last 3 years?NoDo...