Job Description

Requisition #: 20221
Functional Area: Audit/Risk/Compliance; Client Service
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: Monday - Friday 8am - 430pm OR Monday - Friday 1030am - 7pm

Position Summary

J. J. Keller is  hiring  a Client Services Advisor ! Are you passionate about helping clients in a non-call center type environment? Are you seeking variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees, and your local community? If you answered  YES to any of those questions, then this role might be a good fit for you, and we encourage you to check it out further!

J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. As a Client Services Advisor you will be the main point of contact for your assigned client base. You will have the opportunity to build strong relationships, help clients understand and meet regulatory requirements and make sure their services are running smoothly. 

This position will have the flexibility to work two days at home after completing the training/onboarding period. 

If you want to learn more, watch the following video to hear from our Associate Director of Client Service:

About our Neenah, WI Corporate Headquarters

There's a lot to love about our home office in Neenah, Wisconsin, including:

• Jean-friendly environment, every day of the week!
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost 
• Near 1-mile long walking trail that wraps around the campus 
• Multiple collaboration stations 

Job Responsibilities

Client Relationship Management: 

• Establish and maintain relationships with clients and manages the client relationship.
• Service as the primary interface in an advisory role between J. J. Keller and assigned clients.
• Educating clients on regulatory requirements, providing interpretations and best practices. 

Service Management:

• Identifies program improvement opportunities to meet and improve safety program objectives. 
• Monitors client responsibilities to ensure compliance with service requirements. 
• Analyzes compliance trends and, if applicable, developing formal improvement programs. 
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Cross-Functional Collaboration 

• Partners with internal teams on complex client inquiries.
• Assists implementation team with new clients. 
• Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Qualifications

Experience/Education:

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred. 
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.

Other Skills/Qualifications:

• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of related regulations desirable, but not required. 
• Effective verbal, written, and presentation skills. 
• Ability to apply regulatory knowledge in a variety of situations.
• Independent decision-making skills.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program   and you will earn a  cash payment  if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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