Helpdesk Technician Job at Akaasa Technologies, Washington DC

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  • Akaasa Technologies
  • Washington DC

Job Description

Position: Helpdesk Technician

Top skills:

M365 | Windows troubleshooting | Adobe | PowerBI Dashboards | Remote Desktop / Zoom / MS Teams

Required Knowledge, Skills, and Experience:

  • Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
  • Proficiency in Windows troubleshooting and device support
  • Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
  • Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
  • Experience installing, configuring, and supporting laptop and mobile devices.
  • Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
  • Knowledge of cloud security best practices and compliance

In addition to the requirements listed above, the following experience is preferred:

  • Experience supporting a hybrid work environment that includes support of staff deployed worldwide
  • Strong communication and interpersonal skills
  • Ability to work under deadlines and to adapt to changing circumstances
  • Collaborative team spirit, cultural sensitivity, and a strong desire to learn
  • Minimum 7 years of IT support experience
  • Bachelor's degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred

Job Tags

Worldwide,

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